Our aim is to make the Southern Cross billing and payment process simple and efficient for both you and your employees.
Your payment method, agreed with your Southern Cross Account Manager according to the type of group scheme you have, will be one of these:
- Direct debit or recurring credit card payment.
- Payment by invoice with employee contributions by direct debit or recurring card credit payment (part payment).
- Payment by invoice.
- Schedule billed payment.
Direct debit or recurring credit card payment
Payment by Direct Debit or Recurring Credit Card eliminates the need to manage payroll deductions. However some of the benefits that payroll deductions offer employees are retained.
If you advise Southern Cross of your payroll cycle we can set up the Direct Debit deduction date and frequency to match the day your employees get paid. The result is the same as a payroll deduction.
Recurring Credit Card payments allow your employees to make a monthly payment with a credit card, taking advantage of any rewards programmes they may be entitled to. They can also nominate the payment date to suit their normal credit card payment cycle.
At the time of your group's annual premium renewal, when premium amounts may change, all communication is sent directly to the employee 30 days prior to the new premium amount taking effect. We will discuss these changes with you prior to any communication being sent.
From time to time Southern Cross will ask you to audit who is in the group scheme and will provide you with a schedule which lists all of the policyholders in the group scheme for this purpose.
Payment by invoice with employee contributions by direct debit or recurring card credit payment (part payment)
Southern Cross will send you an invoice for the subsidised amount charged for all policies within your group scheme, together with a schedule that itemises the subsidised amount charged per policy. The schedule lists all the policyholders in the group, how many members are on each policy, the plan they are on and the subsidised amount charged for the period.
You will be invoiced on the 18th of the month prior to the start of the payment period. You can specify the payment period frequency - calendar month, fortnightly, or 4/5 week periods within the month.
At the end of the month Southern Cross will send you a statement showing the total balance due, along with an adjustment note detailing any credits or debits as a result of new employees joining your organisation or employees leaving your organisation since the schedule was sent.
Payment is required by the 20th of the month after receipt of the statement. Invoices, schedules, statements and adjustment notes are sent to you for each of your group billing codes set up by Southern Cross. You may have more than one Southern Cross group billing code if you have requested different payment methods for different divisions, cost centres or specified groups of employees within your organisation. Southern Cross also sets up different group billing codes for employees who have their policy subsidised by you and employees who pay for their own policy.
An example of invoice and schedule payment
|
Action
|
Date actioned
|
|
Invoice and schedule generated and sent by Southern Cross for period 1 August to 31 August
|
18 July
|
|
Statement and adjustment note generated and sent by Southern Cross
|
31 July
|
|
Payment made to Southern Cross by you
|
20 August
|
Payment by invoice
Southern Cross will send you an invoice for the total amount charged for all policies within the group scheme, together with a schedule that itemises the amount charged per policy. The schedule lists all the policyholders in the group, how many members are on each policy, the plan they are on and the amount charged for that period.
You will be invoiced on the 18th of the month prior to the start of the payment period. You can specify the payment period frequency - monthly (calendar month or 4/5 week periods within the month), quarterly or 6-monthly.
At the end of the month you will receive a statement from Southern Cross showing the total balance due. We will also include an adjustment note detailing any credits or debits as a result of new employees joining your organisation, employees leaving your organisation or changes to policies that may have occurred since the schedule was sent.
Payment is required by the 20th of the month after receipt of the statement. Payroll deductions are made by you during the payment period to cover the premiums paid to Southern Cross.
Southern Cross will notify you of any changes to an employee's policy so payroll deductions can be kept as up-to-date as possible. If you subsidise your employees' policies, payroll deductions may not be necessary.
Invoices, schedules, statements and adjustment notes are sent to you for each of your group billing codes set up by Southern Cross. You may have more than one Southern Cross group billing code if you have requested different payment methods for different divisions, costs centres or specified groups of employees within your organisation. Southern Cross also sets up different group billing codes for employees who have their policy subsidised by you and employees who pay for their own policy.
An example of invoice and schedule payment
|
Action
|
Date actioned
|
|
Invoice and schedule generated and sent by Southern Cross for period 1 August to 31 August
|
18 July
|
|
Statement and adjustment note generated and sent by Southern Cross
|
31 July
|
|
Payment made to Southern Cross by you
|
20 August
|
How to read a Southern Cross invoice
View a PDF of a Southern Cross invoice
How to read your group statement
View a PDF of a Southern Cross group statement
How to read your Group Schedule
View a PDF of a Southern Cross group schedule
How to read a Southern Cross Adjustment Note
View a PDF of a Southern Cross adjustment note
Scheduled billed payment
1. Receive group schedule
On the 18th of the month before billing date.
(e.g. dated 18/4/08 for 1/5/08 - 1/8/08 billing).
2. Receive adjustment note
Adjustments are produced at the same time as schedules or statements.
3. Receive statement
Statements are generated at the end of the month.
(e.g. 31/10/08).
4. Pay statement balance plus/minus any changes
Payment due by 20th of the month (payment in advance). Any alterations can be listed on the remittance advice or attached on a separate sheet and deducted from or added to the statement balance.
5. Collect contributions
a) Member leaves:
Notify Southern Cross of the date up to which the last deduction will cover the member. Southern Cross will credit the group for any periods billed past this point. Please note it is important to notify Southern Cross within a reasonable timeframe as back-dated credits are not applicable where a claims liability may exist.
b) Member starts or changes cover:
* Deductions to commence at the policy’s confirmed entry date into group.
* If an employee wishes to join Southern Cross, contact your Group Account Manager who will arrange for the employee to be contacted. If payroll deductions are required you will be notified of the correct premium rate to be used once they are enrolled. Deductions should not be initiated without this information being supplied.
* For a member who changes his/her cover, you can make the change without them having to sign a new wage deduction authority.
Our aim is to make the Southern Cross billing and payment process simple and efficient for both you and your employees.
Your payment method, agreed with your Southern Cross Account Manager according to the type of group scheme you have, will be one of these:
- Direct debit or recurring credit card payment.
- Payment by invoice with employee contributions by direct debit or recurring card credit payment (part payment).
- Payment by invoice.
- Schedule billed payment.
Direct debit or recurring credit card payment
Payment by Direct Debit or Recurring Credit Card eliminates the need to manage payroll deductions. However some of the benefits that payroll deductions offer employees are retained.
If you advise Southern Cross of your payroll cycle we can set up the Direct Debit deduction date and frequency to match the day your employees get paid. The result is the same as a payroll deduction.
Recurring Credit Card payments allow your employees to make a monthly payment with a credit card, taking advantage of any rewards programmes they may be entitled to. They can also nominate the payment date to suit their normal credit card payment cycle.
At the time of your group's annual premium renewal, when premium amounts may change, all communication is sent directly to the employee 30 days prior to the new premium amount taking effect. We will discuss these changes with you prior to any communication being sent.
From time to time Southern Cross will ask you to audit who is in the group scheme and will provide you with a schedule which lists all of the policyholders in the group scheme for this purpose.
Payment by invoice with employee contributions by direct debit or recurring card credit payment (part payment)
Southern Cross will send you an invoice for the subsidised amount charged for all policies within your group scheme, together with a schedule that itemises the subsidised amount charged per policy. The schedule lists all the policyholders in the group, how many members are on each policy, the plan they are on and the subsidised amount charged for the period.
You will be invoiced on the 18th of the month prior to the start of the payment period. You can specify the payment period frequency - calendar month, fortnightly, or 4/5 week periods within the month.
At the end of the month Southern Cross will send you a statement showing the total balance due, along with an adjustment note detailing any credits or debits as a result of new employees joining your organisation or employees leaving your organisation since the schedule was sent.
Payment is required by the 20th of the month after receipt of the statement. Invoices, schedules, statements and adjustment notes are sent to you for each of your group billing codes set up by Southern Cross. You may have more than one Southern Cross group billing code if you have requested different payment methods for different divisions, cost centres or specified groups of employees within your organisation. Southern Cross also sets up different group billing codes for employees who have their policy subsidised by you and employees who pay for their own policy.
An example of invoice and schedule payment
|
Action
|
Date actioned
|
|
Invoice and schedule generated and sent by Southern Cross for period 1 August to 31 August
|
18 July
|
|
Statement and adjustment note generated and sent by Southern Cross
|
31 July
|
|
Payment made to Southern Cross by you
|
20 August
|
Payment by invoice
Southern Cross will send you an invoice for the total amount charged for all policies within the group scheme, together with a schedule that itemises the amount charged per policy. The schedule lists all the policyholders in the group, how many members are on each policy, the plan they are on and the amount charged for that period.
You will be invoiced on the 18th of the month prior to the start of the payment period. You can specify the payment period frequency - monthly (calendar month or 4/5 week periods within the month), quarterly or 6-monthly.
At the end of the month you will receive a statement from Southern Cross showing the total balance due. We will also include an adjustment note detailing any credits or debits as a result of new employees joining your organisation, employees leaving your organisation or changes to policies that may have occurred since the schedule was sent.
Payment is required by the 20th of the month after receipt of the statement. Payroll deductions are made by you during the payment period to cover the premiums paid to Southern Cross.
Southern Cross will notify you of any changes to an employee's policy so payroll deductions can be kept as up-to-date as possible. If you subsidise your employees' policies, payroll deductions may not be necessary.
Invoices, schedules, statements and adjustment notes are sent to you for each of your group billing codes set up by Southern Cross. You may have more than one Southern Cross group billing code if you have requested different payment methods for different divisions, costs centres or specified groups of employees within your organisation. Southern Cross also sets up different group billing codes for employees who have their policy subsidised by you and employees who pay for their own policy.
An example of invoice and schedule payment
|
Action
|
Date actioned
|
|
Invoice and schedule generated and sent by Southern Cross for period 1 August to 31 August
|
18 July
|
|
Statement and adjustment note generated and sent by Southern Cross
|
31 July
|
|
Payment made to Southern Cross by you
|
20 August
|
How to read a Southern Cross invoice
View a PDF of a Southern Cross invoice
How to read your group statement
View a PDF of a Southern Cross group statement
How to read your Group Schedule
View a PDF of a Southern Cross group schedule
How to read a Southern Cross Adjustment Note
View a PDF of a Southern Cross adjustment note
Scheduled billed payment
1. Receive group schedule
On the 18th of the month before billing date.
(e.g. dated 18/4/08 for 1/5/08 - 1/8/08 billing).
2. Receive adjustment note
Adjustments are produced at the same time as schedules or statements.
3. Receive statement
Statements are generated at the end of the month.
(e.g. 31/10/08).
4. Pay statement balance plus/minus any changes
Payment due by 20th of the month (payment in advance). Any alterations can be listed on the remittance advice or attached on a separate sheet and deducted from or added to the statement balance.
5. Collect contributions
a) Member leaves:
Notify Southern Cross of the date up to which the last deduction will cover the member. Southern Cross will credit the group for any periods billed past this point. Please note it is important to notify Southern Cross within a reasonable timeframe as back-dated credits are not applicable where a claims liability may exist.
b) Member starts or changes cover:
* Deductions to commence at the policy’s confirmed entry date into group.
* If an employee wishes to join Southern Cross, contact your Group Account Manager who will arrange for the employee to be contacted. If payroll deductions are required you will be notified of the correct premium rate to be used once they are enrolled. Deductions should not be initiated without this information being supplied.
* For a member who changes his/her cover, you can make the change without them having to sign a new wage deduction authority.